Hospital Service Technician-AZ


The Hospital Service Technician is responsible for equipment management tasks in the hospital, including: delivering equipment, accessories and disposables to patient rooms; delivering equipment to standby locations; picking up soiled equipment; cleaning and processing equipment; conducting equipment tracking rounds throughout the patient rooms; and recording each activity by scanning equipment as it is completed.

 

Knowledge and Physical Requirements

 

* High school diploma or equivalent.

 

* Prior work experience in hospital setting or customer service preferred.

 

* Basic computer skills.

 

* Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required.

 

* Able to lift and/or push 75 pounds.

 

* Able to stand and walk for long periods of time.

 

Behavioral Skills (How the jobholders must conduct themselves with other people.)

 

* Possesses quality orientation with a "get it right the first time" attitude.

 

* Complies with patient privacy laws in all matters.

 

* Maintains and projects confidence, enthusiasm and a professional image.

 

* Flexible, coachable.

 

* Demonstrates strong communication skills (listening, writing and speaking).

 

* Demonstrates team orientation and shows respect for others.

 

* Proactive and self motivated.

 

* Organized; prioritizes to meet deadlines.

 

* Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.

 

* Maintains a clean and safe work environment.

 

* Customer-focused; willing to go above and beyond.

 

Practical Skills (Tasks that the job holder must be able to do and demonstrate.)

 

* Able to dialogue with clinical staff on the topics of equipment features, functionality, etc.

 

* Understands and uses effective conflict resolution skills, e.g., identifies and resolves service concerns, discrepancies and disagreements.

 

* Ensures prompt and courteous service is delivered to all customers in person and in all communications.

 

* Takes customer equipment requests and fills orders within established time line.

 

* Delivers equipment to patient rooms (fill 100% of customer orders) or standby locations in patient-ready condition with appropriate software, configuration, accessories and disposables. Verifies standby locations on a daily basis.

 

* Picks up, cleans and processes all soiled equipment, preparing it for "patient ready" use following all UHS and hospital protocols.

 

* Conducts equipment tracking rounds using handheld scanners to capture equipment activities.

 

* Runs reports as required by supervisor and monitors equipment levels.

 

* Records all non-functional equipment that has been reported by customer.

 

* Completes safety inspections/preventative maintenance on equipment (when applicable).

 

* Documents all equipment incidents in occurrence with both UHS and customer policies.

 

* Provides all customer feedback to UHS supervisor in a timely manner.

 

* Performs other assigned duties.

 

Price : Qr.

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